This privacy statement was last changed on 2023-10-03, last checked on 2023-10-03, and applies to citizens and legal permanent residents of Canada.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.velonewgear.com/en/. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact – Through phone, mail, email and/or webforms

The following categories of data are collected

  • A first and last name
  • An email address
  • A telephone number
  • IP Address

Retention period

We retain this data until the service is terminated.

1.2 Payments

The following categories of data are collected

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address
  • Date of birth

Retention period

We retain this data until the service is terminated.

1.3 Registering an account

The following categories of data are collected

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address
  • Date of birth

Retention period

We retain this data until the service is terminated.

1.4 Newsletters

The following categories of data are collected

  • A first and last name
  • An email address
  • A telephone number
  • IP Address
  • Date of birth

Retention period

We retain this data until the service is terminated.

1.5 To be able to comply with legal obligations

The following categories of data are collected

  • A first and last name
  • An email address
  • A telephone number
  • IP Address

Retention period

We retain this data until the service is terminated.

1.6 Compiling and analyzing statistics for website improvement.

The following categories of data are collected

  • An email address
  • IP Address

Retention period

We retain this data until the service is terminated.

1.7 Deliveries

The following categories of data are collected

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

Retention period

We retain this data until the service is terminated.

2. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

3. How we respond to Do Not Track signals & Global Privacy Control

Our website does not respond to and does not support the Do Not Track (DNT) header request field.

4. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Cookie policy webpage. 

We have concluded a data Processing Agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third party websites

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below.

8.1 You have the following rights with respect to your personal data

  1. You may submit a request for access to the data we process about you.
  2. You may request an overview, in a commonly used format, of the data we process about you.
  3. You may request correction or deletion of the data if it is incorrect or not or no longer relevant. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
  4. You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. You will be informed of the implications of such withdrawal.
  5. You have the right to address a challenge concerning non-compliance with PIPEDA to our organization and, if the issue is not resolved, to the Office of the Privacy Commissioner of Canada.
  6. We shall give access to personal information in an alternative format to an individual with a sensory disability who has a right of access to personal information under PIPEDA and who requests that it be transmitted in the alternative format if (a) a version of the information already exists in that format; or (b) its conversion into that format is reasonable and necessary in order for the individual to be able to exercise rights.

9. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

10. Contact details

Vélo New Gear
223 avenue de Deauville
Candiac, Qc J5r6k8
Canada
Website: https://www.velonewgear.com/en/
Email: info@velonewgear.com

Phone number: 514-241-0938

11. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

×

We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
Christian St-Pierre
Co-propriétaire
223 avenue de Deauville
Candiac, Qc J5r6k8

Courriel : info@velonewgear.com
Téléphone : 514-241-0938

Annex

WPML

WPML uses cookies to identify the visitor’s current language, the last language visited, and the language of logged-in users. When you use the plugin, WPML will share data about the site through Installer. No data directly related to the user will be shared.

WooCommerce

This accessible language includes the basics of personal data that your store may collect, store, and share, as well as who may have access to the data. Depending on your settings and the extensions you use, the shared information may vary. We recommend consulting a lawyer when deciding what information to disclose in your privacy policy.

We collect information when you place an order on our store.

What We Collect and Store

During your visit to the site, we track:
  • Products you’ve viewed: for example, to display products you’ve recently viewed
  • Location, IP address, and browser type: we use them for estimating taxes and shipping costs
  • Shipping address: we ask for it to estimate shipping fees before you place an order and to ship your order to you!
We use cookies to keep track of cart contents while you’re browsing our site.

Note: You can detail your cookie policy and link to this section from here.

When you make a purchase on our website, we’ll ask you to provide information including your name, billing address, shipping address, email, phone number, payment details/credit card, and possibly account data such as username and password. This information will be used to:
  • Send information about your account and order
  • Respond to inquiries, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations, such as tax calculations
  • Improve our store’s offerings
  • Send you marketing messages if you choose to receive them
If you create an account, we store your name, address, email, and phone number, which will be used to pre-fill the checkout for future orders. We generally store your information for as long as we need it for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we store order information for XXX years for tax and accounting purposes. This includes your name, email, billing, and shipping addresses. We also store comments or reviews if you choose to leave them.

Who on Our Team Has Access

Members of our team have access to the information you provide us. For example, both administrators and shop managers have access to:
  • Order information like what was purchased, when and where it should be sent, and
  • Customer information like your name, email, and billing and shipping information.
Our team has access to this information to fulfill orders, process refunds, and support you.

What We Share with Others

In this section, you should list who you share data with and for what purpose. This includes, but is not limited to, analytics, marketing, payment gateways, shippers, and third-party embeds.

We share data with third parties who help us manage our orders and store services; for example —

Payments

In this section, you can list the payment platforms you use to receive payments on your store since you will handle customer data. We’ve included PayPal as an example, but you should remove it if you don’t use it.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including the necessary information to process the payment, such as the total amount or billing information. Please read PayPal’s privacy policy for more details.

WP Mail Logging

When you use this site, several actions (e.g., commenting) trigger the sending of emails. They contain information about you associated with your email address. The data included in these emails depends on the action taken. These emails are stored and accessible on the site as a log by the site administrator.

WPML Media Translation

WPML Media Translation will send the email address and name of each assigned manager and translator as well as the content itself to the Advanced Translation Editor and the translation services used.

WPML Translation Management

WPML Translation Management will send the email address and name of each assigned manager and translator as well as the content itself to the Advanced Translation Editor and the translation services used.

WooCommerce Multilingual & Multicurrency

WooCommerce Multilingual & Multicurrency will use cookies to understand basket information when using languages in domains and to transfer data between domains. WooCommerce Multilingual & Multicurrency will also use cookies to identify the language and currency of each customer’s order, as well as the currency of the reports created by WooCommerce. WooCommerce Multilingual extends these reports by adding currency information.

WPML String Translation

WPML String Translation will send all strings to WPML’s Advanced Translation Editor and the translation services used.

Burst Statistics

This website uses Burst Statistics, a privacy-respecting statistical tool, to analyze visitor behavior. For this feature, we (this website) collect anonymous data stored locally without sharing it with other parties. For more information, please read the Privacy Statement from Burst.

Really Simple SSL

Really Simple SSL and Really Simple SSL plugins do not process any personally identifiable information, so GDPR does not apply to these extensions or their use on your website. You can find our privacy policy here.

Complianz | The Privacy Suite for WordPress

This website uses the Complianz Privacy Suite for WordPress to collect consent records. For this feature, your IP address is anonymized and stored in our database. For more information, please refer to the Privacy Statement of Complianz.

Slider Revolution

In case you’re using Google Web Fonts (default) or playing videos or sounds via YouTube or Vimeo in Slider Revolution, we recommend adding the corresponding text phrase to your privacy policy:

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages